Frequently Asked Questions
Everything you need to know about your high-performance gear.
How do I choose the correct size for my wetsuit or tri suit?
We provide a comprehensive size chart based on height and weight. For the most accurate fit, we recommend using our online 'Find Your Fit' tool or contacting our support team if you fall between two sizes.
What is the Home Try-On program for eyewear?
Our Home Try-On program allows you to select up to three frames to test for 7 days. We provide free shipping both ways so you can ensure the performance and fit meet your standards before committing.
How long does shipping take for performance gear?
Standard shipping typically takes 3-5 business days within the continental US. Expedited shipping options are available at checkout for athletes who need their gear before an upcoming race.
What is your return policy for used gear?
We offer a 30-day satisfaction guarantee. If your gear doesn't perform to your expectations, you can return it for a full refund or exchange, even if you have tested it in the water or on the road.
Do you offer international shipping?
Yes, ROKA ships to most countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location and order value.
How should I care for my ROKA lenses to prevent scratching?
Always rinse your lenses with fresh water after exposure to salt water or sweat. Use only the provided microfiber cleaning cloth and avoid using paper towels or harsh chemical cleaners.