Returns & Exchanges
At ROKA Multisport, we are dedicated to your performance; if your gear doesn't help you push your limits, you can return or exchange it within 30 days of purchase. Items must be in original condition with all packaging and tags intact to qualify for a full refund.
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email.
Pack Your Gear
Securely place the items in their original packaging to ensure they are protected during transit and attach the prepaid label to the outside.
Drop Off and Track
Drop your package at any authorized carrier location and keep your tracking number handy as we process your refund or replacement.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing